Cancellation and Booking Policy

Booking Information

Due to government restrictions on capacity, we highly recommend bookings are made online to secure your spot. Please keep in mind, we cannot guarantee you will get a spot if you show up without a booking. Due to the capacity restriction, you may find it difficult to book into your preferred classes.

We highly recommend you bring your own yoga mat as we have a limited amount of hire mats available. Socks are required for all Pilates Reformer classes. Please know, Vivid Flow is following all NSW Health Guidelines and Reopening Roadmap. You can read more about our Vivid Flow Infectious Disease Policy.

Please consider this before making your purchase or reactivating your membership as we do not provide refunds for change of mind.

Class Booking and Cancellation Policy

The cancellation and booking policy is in place to ensure everyone has a chance to attend.

Membership and Pass Terms and Conditions

10 Class Pass: Gives you access to 10 classes at any Vivid Flow studio. Valid for 6 months. This pass is non-refundable and non-transferable. No extensions or suspensions available. You can nominate 1 family member or friend to share your 10 Class Pass with. Maximum 2 people sharing a 10 Class Pass. Please have your friend/family member register online and then contact our studio with the details so we can process package sharing on your pass. It is the responsibility of of the class pass member to let us know of any changes in relationships.

Trial Pass: For new students to Vivid Flow – strictly 1 Pass per person. Valid for 14 days from your first class booking, not purchase date. You have 12 months to activate your pass. No suspensions or extensions available. You will receive access to classes at any Vivid Flow studio.

Fortnightly Membership: See important information below.

* Cancellations and Suspension terms have flexibility due to Covid-19, we have waived the suspension maximum term for 2020/2021 and will process suspensions and cancellations as soon as possible in most situations.

Annual Memberships (please know these memberships are no longer available as a permanent membership option and we may only sell these during special membership promotions):

* Suspension terms have flexibility due to Covid-19, we have waived the suspension maximum term for 2020/2021 and will waive the transfer fee.

Vivid Flow Workshops Cancellation & Refund Policy

There is no refund or credit for cancellations within 48 hours of the beginning of a workshop for any reason. You can transfer your workshop booking to a friend.

Variations: We may sometimes add to change our terms and conditions. This includes changing class times, schedule, teachers, opening and closing hours, our services and facilities and membership fees. We do not reduce your membership fees or extend passes because of the above reasons or if your preferred studio is closed for renovations or because of a reduced schedule during holiday periods.